FAQ

To view the progress of your order, sign in to your account here.
If you don’t have an account yet, you can create one here using the same email you used when placing your latest order.

If your confirmation email hasn’t appeared in your inbox, take a moment to look in your spam or junk folder.

If you still can’t find it, please reach out to our Customer Support Team for help.

Once an order has been submitted, we’re unable to make any adjustments or cancel it.

If you no longer want the item, simply send it back after it arrives by following our Return Policy to receive a full refund.

We apologize for the issue. Please contact our Customer Support Team within 48 hours of receiving your package.

Include your order number and photos so we can resolve the matter as quickly as possible.

As soon as your order is packed and ready to ship, we’ll send you an email with your tracking number. If you don’t see the email, please check your spam folder. If it’s still missing, reach out to our Customer Support Team for assistance.

Your order may arrive in multiple shipments if items have different availabilities. These packages may also be shipped with different couriers, which could result in varied delivery dates. You’ll receive separate tracking details for each shipment.

If you ever have questions about your order, our Customer Support Team is here to help at shipping@redharper.com.

If your tracking shows that your package was delivered but you haven’t received it, please allow an extra 48 hours. If it still hasn’t arrived after that time, contact our Customer Support Team at shipping@redharper.com for help.

We ship to the U.S. and . You can view the full list—or change your shipping location—via the header on our website.

We partner with FEDEX, USPS, and DHL for deliveries. The available delivery options, costs, and estimated delivery times depend on your location and will be displayed at checkout. Delivery is free for orders over 300 USD.

You can choose home delivery or collection at a service point, depending on what’s available in your area.

Please note that during high‑volume periods (such as sale events), deliveries may take slightly longer than usual.

Occasionally, unexpected situations—like severe weather or technical system updates—may temporarily affect delivery times. When this happens, we work hard to minimize any delays.

Delivery is free for orders over 300 USD.
Delivery costs vary based on the shipping method you select. The exact amount will be shown at checkout.

Delivery estimates are based on your location and chosen shipping option. These will appear at checkout. We aim to prepare and ship all orders within 24 business
hours.

Once your order leaves our warehouse, you’ll receive an email with your tracking number and a more precise delivery estimate. Our warehouse operates Monday
through Friday, during business hours.

Please keep in mind that busy periods may lead to slightly longer delivery times. Weather events or technical updates can also occasionally affect dispatch and delivery schedules.

If your order hasn’t arrived within the expected delivery window, please contact
our Customer Support Team within 30 days from the date of purchase.

After 30 days, we’re no longer able to file
claims for lost orders.

If some items in your order are available at different times, your order may be shipped in multiple parcels. Each shipment will have its own tracking number, and items may arrive on different days.

If a package cannot be delivered and gets returned to us, we’re unable to resend it. A new order will need to be placed.

Unfortunately, we’re unable to ship to P.O. boxes, APO, FPO, or freight forwarding addresses.

Yes, your package is insured against accidental damage or missing items during transit. While such issues are rare, they can sometimes happen due to the nature of international shipping. If anything arrives damaged or is missing, please contact our Customer Support Team. They will assist with filing a claim directly with the shipping carrier.

We accept all major credit cards—including Visa, American Express, Mastercard, and Discover—as well as PayPal.

Please note that during high‑volume releases, some payment methods may be temporarily unavailable for security reasons.

If your payment does not go through during checkout, we recommend contacting your bank or card issuer for assistance. They will be able to help you resolve the issue.

If your card is declined, please reach out to your issuing bank or payment provider for more information.

Common reasons for declined transactions include:

• Incorrect or incomplete billing details
• An invalid payment method
• Issues or restrictions set by your bank

You may also try using an alternative card or payment method.

Yes. We only accept payments that use 3D Secure authentication (Verified by Visa / Mastercard SecureCode).

This system ensures that the person completing the transaction is the authorized cardholder by connecting you directly with your bank to verify the purchase.

If you have questions about 3D Secure or how to enable it, please contact your bank.

We hope you love your order. If something isn’t quite right, you can return eligible items within 30 days of receiving your order. Returns are free of charge.

If you’d like a different size or item, simply return your original purchase and place a new order online.

Return conditions

• Items must be unworn, unwashed, and in their original condition.
• All original tags must be attached.
• Items must be returned in their original packaging where possible.

Refunds

Once we receive and inspect your return, we’ll process your refund to the original payment method. Please allow 5–10 business days for the refund to appear in your account, depending on your payment provider.

Original shipping costs are non-refundable, unless the item is faulty or we sent you the wrong item.

If you received a damaged, faulty, or incorrect item, please contact us as soon as possible with your order number and photos of the issue, and we’ll be happy to help.

1. Please contact us at return@redharper.com with your order number, the items you wish to return, and the reason for your return. We’ll provide you with a prepaid return label.
2. Pack items securely, preferably in their original packaging, and attach the return label.
3. Check the label to see which courier then drop off your package at the nearest location, within 14 days of return label creation. If you can’t find a drop‑off point nearby, just email us at return@redharper.com and we’ll be happy to help.
4. Please make sure you obtain proof of postage and keep it until your return has been processed.

To make sure your return arrives safely, please use the prepaid return label provided by us.

Please note that we can’t take responsibility for shipping costs or lost packages if returns are sent without our prepaid label or through a different courier.

Items from different orders need to be returned separately, each with its own prepaid return label.

We don’t currently offer online exchanges. If you’d like a different item, simply return your original purchase and place a new order online.

Once your return is delivered, processing usually takes 5–10 business days. We’ll send you an email as soon as it’s completed.

If you haven’t heard from us after 10 business days, please reach out and we’ll look into it.

If your item arrives damaged or defective, please contact us within 60 days of purchase. Make sure to include photos and your order details so we can assist you quickly.

For returned items, it can take up to 14 business days for the funds to credit back to your original payment method.

Should your refund not be processed within the 14 business days, please send the tracking number for the returned package to return@redharper.com so we can investigate further.

Please allow up to 7 business days for the funds to credit back to your payment method.

Focus on the actual measurements (cm/inches), not just S/M/L/XL labels.

Look especially at:

• Chest width
• Shoulder width
• Length

Regular fit – true to size, everyday comfort

Relaxed / Loose fit – expect extra room; don’t size up unnecessarily

Oversized fit – intentionally big; only size up if you want very oversized

The material affects how the garment will feel and behave. 100% cotton – may shrink slightly after washing.

Tee's that are slightly big usually still look
good. Too small rarely does.

Sweatshirts and hoodies are meant to be comfortable. If you’re between sizes, sizing up often gives a better overall experience.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.