ORDERS
How can I find out the status of my order?
To view the progress of your order, sign in to your account here.
If you don’t have an account yet, you can create one here using the same email you used when placing your latest order.
What should I do if I never received my order confirmation email?
If your confirmation email hasn’t appeared in your inbox, take a moment to look in your spam or junk folder.
If you still can’t find it, please reach out to our Customer Support Team for help.
Is it possible to change or cancel my order after placing it?
Once an order has been submitted, we’re unable to make any adjustments or cancel it.
If you no longer want the item, simply send it back after it arrives by following our Return Policy to receive a full refund.
I received a damaged item or my order is missing something — what now?
We apologize for the issue. Please contact our Customer Support Team within 48 hours of receiving your package.
Include your order number and photos so we can resolve the matter as quickly as possible.
DELIVERY & SHIPMENTS
How can I track my order?
As soon as your order is packed and ready to ship, we’ll send you an email with your tracking number. If you don’t see the email, please check your spam folder. If it’s still missing, reach out to our Customer Support Team for assistance.
Your order may arrive in multiple shipments if items have different availabilities. These packages may also be shipped with different couriers, which could result in varied delivery dates. You’ll receive separate tracking details for each shipment.
If you ever have questions about your order, our Customer Support Team is here to help.
hat if my order is lost?
If your tracking shows that your package was delivered but you haven’t received it, please allow an extra 48 hours. If it still hasn’t arrived after that time, contact our Customer Support Team for help.
Which countries do you ship to?
We ship to the U.S. and . You can view the
full list—or change your shipping location—via the header on our website.
Which delivery services do you offer? How much do they cost and how long do they take?
We partner with FEDEX for deliveries. The available delivery options, costs, and estimated delivery times depend on your location and will be displayed at checkout. Delivery is free for orders over 300 USD.
You can choose home delivery or collection at a service point, depending on what’s available in your area.
Please note that during high‑volume periods (such as sale events), deliveries may take slightly longer than usual.
Occasionally, unexpected situations—like severe weather or technical system updates—may temporarily affect delivery times. When this happens, we work hard to minimize any delays.
How much does delivery cost?
Delivery costs vary based on the shipping method you select. The exact amount will be shown at checkout.
How long will it take for my order to arrive?
Delivery estimates are based on your location and chosen shipping option. These will appear at checkout. We aim to prepare and ship all orders within 24 business
hours.
Once your order leaves our warehouse, you’ll receive an email with your tracking number and a more precise delivery estimate. Our warehouse operates Monday
through Friday, during business hours.
Please keep in mind that busy periods may lead to slightly longer delivery times. Weather events or technical updates can also occasionally affect dispatch and delivery schedules.
I haven’t received my order — what should I do?
If your order hasn’t arrived within the expected delivery window, please contact
our Customer Support Team within 30 days from the date of purchase.
After 30 days, we’re no longer able to file
claims for lost orders.
Why has my order been split into separate deliveries?
If some items in your order are available at different times, your order may be shipped in multiple parcels. Each shipment will have its own tracking number, and items may arrive on different days.
If a package cannot be delivered and gets returned to us, we’re unable to resend it. A new order will need to be placed.
Can I ship my order to a PO Box?
Unfortunately, we’re unable to ship to P.O. boxes, APO, FPO, or freight forwarding addresses.
Is my package insured?
Yes, your package is insured against accidental damage or missing items during transit. While such issues are rare, they can sometimes happen due to the nature of international shipping. If anything arrives damaged or is missing, please contact our Customer Support Team. They will assist with filing a claim directly with the shipping carrier.
PAYMENTS
What payment methods do you accept?
We accept all major credit cards—including Visa, American Express, Mastercard, and Discover—as well as PayPal.
Please note that during high‑volume releases, some payment methods may be temporarily unavailable for security reasons.
My payment won’t process. What should I do?
If your payment does not go through during checkout, we recommend contacting your bank or card issuer for assistance. They will be able to help you resolve the issue.
Why is my credit or debit card declined at checkout?
If your card is declined, please reach out to your issuing bank or payment provider for more information.
Common reasons for declined transactions include:
- Incorrect or incomplete billing details
- An invalid payment method
- Issues or restrictions set by your bank
You may also try using an alternative card or payment method.
Are your payment methods secure?
Yes. We only accept payments that use 3D Secure authentication (Verified by Visa / Mastercard SecureCode).
This system ensures that the person completing the transaction is the authorized cardholder by connecting you directly with your bank to verify the purchase.
If you have questions about 3D Secure or how to enable it, please contact your bank.
RETURNS
What is your return policy?
You’re welcome to send items back within 30 days from the day your order is delivered.
Please make sure everything is in its original condition, with packaging and tags still attached, so we can accept your return.
Once your return arrives at our warehouse, processing usually takes 5–7 business days. When everything is completed, we’ll send you a confirmation email.
How do I prepare my return?
If your return contains items from different orders, please send each order back in separate boxes using the prepaid return labels provided. You can check which items can be returned together in the YOUR ORDER section of your return form or confirmation email.
Here’s how to get your return ready:
1. Fill out the Return form.
2. Place the item(s) in their original packaging, including any accessories like dust bags.
3. Put the item(s) and your Return Reason slip inside a cardboard box, seal it, and attach the prepaid return label.
4. Check the label to see which courier to use, then drop off your package at the nearest location.
If you can’t find a drop‑off point nearby, just email us at return@redharper.com and we’ll be happy to help.
Can I use another carrier to return my order?
To make sure your return arrives safely, please use the prepaid return label included in your package. If you didn’t receive a label, let us know at return@redharper.com and we’ll provide one.
Please note that we can’t take responsibility for shipping costs or lost packages if returns are sent without our prepaid label or through a different courier.
How do I return multiple items?
Items from different orders need to be returned separately, each with its own prepaid return label. Check the YOUR ORDER section in your return form or confirmation email to see which items should be boxed together.
If you have questions about 3D Secure or how to enable it, please contact your bank.
Do you offer exchanges?
We don’t currently offer online exchanges. If you’d like a different item, simply return your original purchase and place a new order online.
Please note that purchases made online cannot be returned or exchanged in store.
When can I expect my return to be processed?
Once your return is delivered, processing usually takes 5–7 business days. We’ll send you an email as soon as it’s completed.
If you haven’t heard from us after 10 business days, please reach out and we’ll look into it.
What if I receive a damaged product?
If your item arrives damaged or defective, please contact us within 60 days of purchase. Make sure to include photos and your order details so we can assist you quickly.
I made a return and I have not been refunded
For returned items, it can take up to 14 business days for the funds to credit back to your original payment method as the below steps need to be followed:
1. Shipping back to our warehouse
2. Processing and inspection for refund approval
3. Authorization to finance department to issue refund
4. It can take up to 7 business days for the funds to credit back to your payment method once our finance department process the refund.
Should your refund not be processed within the 14 business days, Please send the tracking number for the returned package to Customer Support Team so we can investigate further.
Credit card refund
Please allow up to 7 business days for the funds to credit back to your payment method.
SIZES
Always Check the Size Chart
Focus on the actual measurements (cm/inches), not just S/M/L labels.
Look especially at:
- Chest width
- Shoulder width
- Length
Consider the Fit Type
Regular fit – true to size, everyday comfort
Relaxed / Loose fit – expect extra room; don’t size up unnecessarily
Oversized fit – intentionally big; only size up if you want very oversized
Check the Fabric
The material affects how the garment will feel and behave. 100% cotton – may shrink slightly after washing.
When in Doubt: Size Up
Tee's that are slightly big usually still look
good. Too small rarely does.
Sweatshirts and hoodies are meant to be comfortable. If you’re between sizes, sizing up often gives a better overall experience.
How much does shipping cost?
Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase.